Error in Genshin Impact "Connection Failed" - What does it mean and how to solve the problem?

1 aug 2021 at 21:16

In Genshin Impact, like in all games, problems arise from time to time. With the growth of the gaming audience, such errors can become more serious, especially during login with a large base of players. 

In this article we will tell you what to do when launching Genshin Impact shows "Connection not established/connection interrupted". Let's go!

How to solve the connection error in Genshin Impact

A fairly common problem people face is an error telling them that the connection has failed. Usually this happens when you try to log in, less often during the game itself.

The cause of the error is quite simple - the game servers are not working at the moment.

Genshin Impact servers are sometimes closed for maintenance, usually before an update or patch. However, in specific cases they can disconnect unexpectedly, as a result of which players get an error.


In the case of an unscheduled disconnection or maintenance, it is best to check the official game account on Twitter. The developers will regularly post updates when there are problems in the game, and with scheduled maintenance you will be able to get information about when the game will be launched again.

Author: Niysha
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